Resolved -
Empathize with those affected and let them know everything is operating as normal.
Jan 24, 15:23 PST
Monitoring -
Let your users know once a fix is in place, and keep communication clear and precise.
Jan 24, 15:13 PST
Identified -
As you continue to work through the incident, update your customers frequently.
Jan 24, 15:19 PST
Investigating -
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Jan 24, 15:49 PST